What Every Home Seller Needs To Know Regarding Realtor Keyboxes!


by Shane Thompson, Asset Vu Real Estate Brokerage, Roseville, CA

For most the thought of installing a keybox on their home for property access by real estate professionals is one of mixed feelings. They don’t want to restrict access to their home if it will reduce the number of potential showings to buyer prospects, however the thought of unauthorized access to the box is one of concern. Now you are probably thinking that this unauthorized access would come in the form of someone breaking into 900-4the box by force and removing the key during a time in which you are away from the home or sleeping. Well, if the box is a Supra iBox BT like the ones Realtors currently use in the Greater Sacramento and Placer County region I can tell you with all certainty that this would not be an easy task for one attempting it. These keyboxes are constructed of solid steel and are jacketed in a very thick and dense rubber coating. Can they be broken into? Sure they can, however the tools needed and the time it would take is a strong deterrent for most.

Where the actual highest number of incidents have occurred regarding keybox security has arisen from misuse by real estate professionals. I know, hard to believe, right? All real estate professionals should hold themselves to a very high level of ethical and professional standards when conducting their day-to-day business activities. Unfortunately not all real estate professionals take this commitment seriously and fail to realize that some actions they take may not only be unethical, but illegal. The number one issue experienced by many listing agents has been a failure to schedule a showing appointment on property which is specifically identified as shown by appointment only listings. This is an example of unauthorized and illegal entry and should never occur by a real estate professional, yet it does occasionally.

The great news is that there is a solution to all of this! The new Supra iBox BT keybox has a number of programmable security features that enable real estate professionals to customize the keybox to the clients specific access requirements. For example, these newer units can be programmed so that they only open during certain hours of the day. The listing agent can also program them to require a customized seven digit code entry by any selling agent trying to access the box. This code would only be issued to a selling agent by the listing agent or their seller (client) during the showing appointment confirmation so the likelihood of unauthorized entry is nearly non-existent.

There are also a number of programmable management features that enable listing agents to monitor access in real-time via their smart phone. I happen to enable this feature on all of our listings and each box is programmed with the specific property address so images-1that I get immediate notification of any use of the box. This is not only a great sales tool for the listing agent, but it enables them to take a more proactive approach to managing appropriate use of the keybox. If a client would like ongoing showing feedback the listing agent can even program the keybox to require feedback from any selling agent who accesses the keybox to show the home. It is absolutely amazing what these new keyboxes can do and it has changed the landscape for real estate professionals and sellers alike.

If you are thinking about selling your home and have concerns over the installation of a keybox be sure to consult with your listing agent about the options available to you. Installation of a keybox may not be for everyone, however with the number of new security and management features available to real estate professionals today on the new Supra iBox BT there are many solutions to past concerns that may make your decision a little easier. We hope this short article helps you in making an informed decision on whether the installation of a keybox is right for you.

For more information about keyboxes or buying and selling real estate please feel free to contact the author directly at:  shane@assetvu.com  or by phone at:  (916)223-8119.

Asset Vu Real Estate Brokerage is licensed by the California BRE – ID 01803537